Privacy Policy

Effective Date: January 1, 2026
Business Name: What’s Up Lacey
Services: Online Personal Training, In-Person Training, and Digital Fitness Products

1. Introduction

What’s Up Lacey (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our online coaching services, in-person training, or digital products.

By using our services or interacting with our website, you agree to the practices described in this Privacy Policy.

2. Information We Collect

Personal Information

We collect information necessary to provide personalized fitness coaching, including:

• Name

• Email address

• Phone number

• Payment details (processed securely through third-party platforms)

• Basic health, injury, or fitness information you voluntarily provide for program customization
   

Automatically Collected Information

We may automatically collect:

• Browsing behavior on our website

• Device type and IP address

• General usage and performance data

This information is used solely to improve user experience and website functionality.

3. How We Use Your Information

We use your information to:

• Deliver customized training programs

• Provide coaching support

• Send plan updates, progress communication, or purchase confirmations

• Deliver digital fitness products

• Process secure payments

• Improve our services and user experience

We do not use your information for any purposes you have not agreed to. 

4. Information Sharing

We never sell, share, or distribute your personal information to outside companies, marketers, or third parties.

Your information is only accessed:

• By What’s Up Lacey

• By secure third-party payment processors (for purchases only)

• When required by law (rare and only if necessary)

Your privacy and security are our priority.

5. Data Protection & Security

We use industry-standard security measures to protect your information. All payment data is processed through encrypted, PCI-compliant third-party systems.

6. Refund Policy

Online Personal Training

A full refund is available within the first 30 days if you are unsatisfied. Proof of participation may be required (e.g., check-ins, logged workouts, communication history).

Digital Products

Digital items (PDFs, eBooks, training programs) are eligible for a refund within 7 days, provided the product has not been downloaded more than once.

In-Person Training

Refunds are issued only for unused, prepaid sessions.

We want every client to feel supported and confident in their investment.

7. Your Rights

You have the right to:

• Request access to the information we have stored

• Request corrections or deletion of your personal data

• Opt out of marketing or email communication

• Withdraw consent at any time

To exercise these rights, simply contact us.

8. Cookies & Tracking

Our website may use cookies to enhance navigation, speed, and performance. You may disable cookies in your browser settings; however, some features may not function optimally.

9. Contact Us

If you have any questions about this Privacy Policy or wish to request data changes, support, or refunds, please contact:

Email: support@whatsuplacey.com
Business: What’s Up Lacey