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Terms & Conditions

Effective Date: January 1, 2026
Business Name: What’s Up Lacey
Services: Online Fitness Coaching, Virtual Training, In-Person Training, and Digital Fitness Programs

1. Acceptance of Terms

By accessing or using the What’s Up Lacey website, purchasing any program, or participating in coaching (online, virtual, or in person), you agree to these Terms & Conditions. If you do not agree, please refrain from using our services.

2. Services Provided

What’s Up Lacey offers:

  • Online personal training

  • Virtual coaching via video platforms

  • In-person personal training (location-based)

  • Digital fitness programs and products

  • Lifestyle, nutrition, and exercise guidance

All services require active participation and communication from the client.

3. Client Responsibilities

By enrolling in any service, you agree to:

  • Provide accurate personal information

  • Disclose relevant health, injury, or medical conditions

  • Follow all training and safety instructions

  • Communicate promptly about scheduling, changes, or concerns

  • Participate to the best of your ability

You acknowledge that your results depend on your consistency, adherence, and personal effort.

4. Health Disclaimer

What’s Up Lacey provides fitness coaching and general guidance. We are not medical professionals.
By participating, you confirm that:

  • You have been cleared by a physician to engage in physical activity OR

  • You voluntarily assume all risks associated with exercise

Training involves physical exertion and the risk of injury. You agree to exercise within your limits and stop immediately if pain or discomfort occurs.

What’s Up Lacey is not liable for injuries sustained during workouts or while following coaching instructions.

5. Payment Terms

All payments must be made in full at the time of purchase unless otherwise stated.
Accepted forms of payment include:

  • Credit/debit cards

  • Third-party processors (e.g., Stripe, PayPal)

By purchasing, you authorize What’s Up Lacey to charge your selected payment method.

6. Recurring Subscriptions

If you enroll in a monthly or recurring program:

  • Your subscription renews automatically

  • You authorize recurring billing

  • You may cancel anytime with 7-day notice before your next billing date

Refunds follow the Refund Policy below.

7. Refund Policy

Online & Virtual Personal Training

  • Full refund available within 30 days if you are unsatisfied and can demonstrate reasonable participation.

Digital Products

  • Refunds available within 30 days only if the product has not been downloaded more than once.

In-Person Training

  • Refunds issued only for unused, prepaid sessions.

No-Show / Late Cancellation

  • Late cancellations or no-shows may result in forfeiture of the session without refund.

8. Intellectual Property

All content, videos, digital products, documents, and materials are the exclusive property of What’s Up Lacey.
You agree not to:

  • Copy

  • Resell

  • Distribute

  • Share

  • Reproduce

  • Post publicly

Violation of these terms may result in removal from the program without refund.

9. User Accounts

If you create an account on our website or app, you are responsible for:

  • Maintaining the security of your login information

  • Ensuring all activity under your account is legitimate

We may suspend or terminate accounts for misuse or violations of these Terms.

10. Limitation of Liability

To the fullest extent permitted by law, What’s Up Lacey is not liable for:

  • Injuries resulting from exercise or physical activity

  • Loss of data

  • Website downtime or technical issues

  • Unrealistic expectations or non-guaranteed results

  • Any damages arising from use of our services

Participation is voluntary and at your own risk.

11. Modifications to Terms

We may update these Terms & Conditions at any time. Continued use of the website or services constitutes acceptance of the updated terms.

12. Governing Law

These Terms are governed by the laws of the state where What’s Up Lacey operates. Any disputes will be resolved in that jurisdiction.

13. Contact Information

For questions or support, contact:
Email: support@whatsuplacey.com
Website: WhatsUpLacey.com

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